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Category Archives: Service Standards

What You Need to Know from Your Jack Dane Auto Service Service Advisor

Sacramento drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Jack Dane Auto Service uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns abou ... read more

What Sacramento Customers like About Us at Jack Dane Auto Service

A big part of the service we provide at Jack Dane Auto Service for our Sacramento customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Sacramento area customers. Even though we try to be proactive in our Jack Dane Auto Service automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our Sacramento customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Jack Dane Auto Service is not just pulling them out of the air. We know that people in Sacramento live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Jack Dane Auto Service service process is checking the vehicle manufacture's schedule to make sure we don't overlook service. We ... read more

How Does Jack Dane Auto Service Know What to Recommend?

When you drop your vehicle off at Jack Dane Auto Service in Sacramento, they don't just poke around under your hood looking for stuff to do. Jack Dane Auto Service professionals have lists and procedures they follow for different types of service. First of all, your Sacramento service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Jack Dane Auto Service pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield w ... read more

Handling Distractions While Driving Around Sacramento

We've all seen people do crazy things while driving to or from Sacramento. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. All of these are an accident waiting to happen. The truth is everyone in Sacramento California is distracted when we drive. Traffic, road construction and other things outside the car are beyond our control. But the distractions inside our car are things we can often control. Here's some things that'll give you more control in your car, and help keep your attention on the roads around Sacramento California. Drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. Drivers who are 20 to 29 are more distracted by passengers in the car, including small children. And those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep make it harder to p ... read more

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Jack Dane Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Sacramento (Downtown) (916) 442-7139, Rocklin (916) 934-5200 if you have any issues in accessing any area of our website.