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Please note: Made in America Made in Japan was rebranded to Jack Dane Auto Service. Older reviews may reference our former name, but the same great service continues.
**Extremely Disappointing Experience – Failed Repair, Poor Customer Service, and Unprofessional Conduct** I recently took my 2013 Jeep Wrangler Unlimited to Jack Dane’s Automotive in Rocklin for a serious mechanical issue. While driving uphill at approximately 50–55 mph and 3,000–3,500 RPM, the Check Engine and ABS warning lights would illuminate almost simultaneously, causing an immediate loss of power and forcing me to pull over and restart the vehicle. After clearly explaining these symptoms to Mike, the service advisor/manager, I was assured they would diagnose and resolve the problem. The following day, Mike informed me that they had replaced a faulty sensor and successfully road-tested the Jeep on a steep hill without incident. Unfortunately, while traveling to Santa Cruz, **the exact same failure occurred under virtually identical conditions**, creating a serious safety concern and significantly disrupting my trip. Clearly, the original repair had not resolved the problem. When I returned to the shop, Mike was dismissive, argumentative, and increasingly hostile as I expressed my legitimate concerns. Despite eventually accepting my vehicle, he called just 30 minutes after I had driven 15 miles home to inform me that they would not attempt further repairs and would instead issue a full refund. This could have been communicated before I left the shop. To make matters worse, the refund check was issued without a date, making it unacceptable to the bank and requiring yet another trip back to the shop. **The result: over 40 miles of unnecessary driving, approximately 4½ hours wasted, an unresolved mechanical problem, and an extremely frustrating customer experience.** While I appreciate receiving a full refund, it does not excuse the apparent failure to properly diagnose the original problem, the inconvenience, or the unprofessional treatment I experienced. Based on my experience, I seriously question this shop’s diagnostic capabilities, quality control, and commitment to customer service. **I cannot recommend Jack Dane’s Automotive and would strongly encourage prospective customers to consider other repair facilities before entrusting them with their vehicles.**
We're sorry your experience ended on a frustrating note, and we understand your disappointment that the original problem with your Jeep remained unresolved. During our diagnosis, we identified a camshaft position sensor with oil intrusion into its electrical connector and an intermittent signal dropout. This was a documented fault that warranted repair. Although we were able to duplicate your original symptoms on one occasion, the problem was intermittent and could not be consistently reproduced. Following the repair, the Jeep was road-tested without the symptoms returning. Because the problem occurred under specific driving conditions that we could not reliably duplicate, further driving would be necessary to determine whether the repair had fully resolved the concern. When you returned, we reinspected our previous work to verify that the repair had been performed correctly and that no related issues had been overlooked. This is part of our standard practice whenever a customer reports a concern following a repair. After completing that inspection, we made the decision not to pursue additional diagnostic work and issued a full refund. We also recognize that communication during your return visit could have been handled better. We take that seriously and are addressing it internally. Additionally, the refund check was inadvertently issued without a date. That was our mistake, and we sincerely apologize for the additional inconvenience. While we regret that we were unable to resolve the original intermittent problem, our initial repair recommendation was based on documented testing, and we stand behind the diagnostic process that led to it. — Phil Poe & the Jack Dane Auto Service Team
I started going here when Cap City Honda bought Mel Rapton Honda. Cap City tried to charge me $1200-$1500 whenever I took my car in, every fix was urgent, every delay a hazard. Jack Dane shows me quality images of issues, and let me look up the standards. We talk about how long I can go without a repair. They look for ways to save me money, and every tune-up & fix has been excellent.
Thank you for such a thoughtful review! We believe our customers deserve to see and understand what we find during an inspection, including which repairs need immediate attention and which can reasonably wait. Providing photos, explaining the findings, and discussing repair priorities allows our customers to make informed decisions without unnecessary pressure. We're especially glad you appreciate our efforts to find practical, cost-effective solutions while maintaining the quality of our repairs. Earning your trust and keeping your Honda safe and reliable is what we're here for. Thank you for your continued confidence in our team! Regards, Philip, Jack and the whole crew.
They got the best service techs out there! Pricing is very reasonable. And I have to take a moment and give a shout out to Eddie, he is the best in the west, he knows his stuff!
Thank you for the fantastic review! We’re proud of our technicians, and it means a great deal to hear that their knowledge and hard work are appreciated. We’ll be sure to pass along your special shout-out to Eddie. “Best in the West” is quite a compliment, and I know he’ll appreciate it! Thank you for recognizing our team and the value of our service. We truly appreciate your trust and support. Regards, Philip
My only mechanic(s). Service is always impeccable, honest and worth the price.
Thank you!! Regards, Jack, Phil and the crew.
Fantastic establishment all around. Responsive, friendly, and efficient, with reasonable pricing. Would recommend many times over.
Jack here - CEO (Canine Executive Officer). Friendly, efficient, and reasonably priced? Sounds like my crew is earning their treats! Thank you for the wonderful review and for recommending us so enthusiastically. We’re glad you had a fantastic experience, and we appreciate you trusting us with your vehicle!
Honest and thorough auto service. Would recommend them.
Thank you for the kind words and recommendation. Honest advice and thorough service are standards we work hard to maintain with every vehicle we service. We truly appreciate your trust and support. — Phil Poe & the Jack Dane Auto Service Team
I moved from Folsom to Lincoln about two years ago and received a recommendation for their service. I have received excellent customer service and repairs at a fair price. I am an auto broker and recommend them for pre purchase inspections for my clients, as well as continued service and repairs. Ask for Mark Martinez to get you started.
Thank you for the wonderful review and for trusting us with both your own vehicles and your clients. As an auto broker, you know how important a thorough pre-purchase inspection can be, so your confidence in our team means a great deal to us. We’re glad you’ve consistently received excellent service, quality repairs, and fair value from our team. We’ll also be sure to pass your kind words along to Mike. Thank you for your continued business, your recommendations, and for trusting Jack Dane Auto Service to take care of the people you send our way. — Phil Poe & the Jack Dane Auto Service Team
We’ve been bringing our vehicles here to Jack Dane’s before it was Jack Dane’s; for years. I can always count on great customer service with Michael and his team of mechanics. Recently our Suburu needed some major work and I’m happy to say it’s back in the road and they’ve always been very competitively priced and much cheaper than the dealer. They always have coupons on their website as well. Very extensive in their testing and findings of what’s going on with your vehicle. I highly recommend them! Thank you, Mike and team for always taking care of my family!
Thank you for such a thoughtful review and, especially, for trusting us with your family’s vehicles for so many years, even before we became Jack Dane Auto Service. That kind of loyalty means a great deal to all of us. We’re glad Mike and the team were able to get your Subaru back on the road. We believe thorough testing, clear explanations, and honest recommendations are essential to helping our customers make good decisions about their vehicles, and we’re grateful that has consistently been your experience with us. Thank you for continuing to put your confidence in our team and for recommending us to others. It’s truly a privilege to take care of your family. Regards, Philip, Jack and the Crew
Thank you Jackson! We greatly appreciate your patronage!