Rocklin and Sacramento Auto Repair

We’re sorry the vehicle developed additional cooling-system problems after the initial repair. When the vehicle arrived, the water pump was seized. Before beginning repairs, we explained that the resulting overheating may already have caused engine or head-gasket damage. Because the timing belt, water pump, and related idlers work together and require much of the same labor to access, we recommended addressing those components together. After the repair, the vehicle passed a block test and drove properly. We also clearly advised that previous overheating may have compromised the engine and that additional symptoms could appear later. When the vehicle returned, we continued diagnosing the cooling system methodically, beginning with the thermostat rather than immediately recommending major engine work. Unfortunately, the later findings raised concern about a compromised head gasket. We understand how frustrating and expensive this situation has been. However, we believe the repairs, testing, and order of diagnosis were appropriate, and we worked to remain transparent about the risks from the beginning. Regards, Phil Poe & the Jack Dane Auto Service Team

Tami, Thank you for sharing your story with us. We are deeply sorry for the loss of your husband, and we're honored that you trusted us with something that means so much to you. Custom-built vehicles often present unique challenges, and we knew from the beginning that finding the correct aftermarket parts would take extra time and effort. Our goal was never just to repair the car—it was to do the job correctly while keeping you informed every step of the way. I'm glad Mike was able to help explain the process and that our inspection gave you and your brother confidence in the recommendations. Knowing that you can now drive your husband's Mustang with confidence is the greatest compliment we could receive. It was truly our privilege to care for such a special vehicle, and we sincerely appreciate your trust, your kindness, and your recommendation. Thank you again for allowing us to be a small part of preserving something so meaningful. Phil Poe & the Jack Dane Auto Service Team

Thank you for the wonderful review and for considering us the best in town! We're glad we could provide honest recommendations for your A/C and tire concerns, complete the repairs quickly, and deliver good value. We truly appreciate your trust and look forward to helping keep your vehicle on the road. Phil Poe & the Jack Dane Auto Service Team

Jack here - CEO (Canine Executive Officer). Mike takes great care of our customers, and my technicians take great care of their vehicles. Sounds like the whole pack earned some praise today! Thanks for the 5 stars!

Thank you for the 5-star rating! We appreciate your trust and the opportunity to take care of your vehicle.

Jack here — CEO (Canine Executive Officer). Thorough inspections, honest recommendations, and no pressure — that's how my crew likes to do business. Thanks for the 5 stars and for trusting us with your vehicle!

Thank you for such an incredible compliment. To be considered the best independent repair shop you've ever used is truly an honor. Our team works hard to provide professional service, honest advice, and quality repairs, and we're grateful that effort has earned your trust. Thank you for your recommendation and for choosing Jack Dane Auto Service.

Thank you! We’re glad we could solve the problem and earn your trust. We appreciate the recommendation.

Thank you for the kind words. Providing professional service and a positive customer experience is something our team takes great pride in. We appreciate your trust and the opportunity to take care of your vehicle.