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Category Archives: What Customers Should Know

Getting Off to a Running Start (Starter Replacement)

When you start your vehicle’s engine, there’s another motor that makes that whole process possible.  It’s called the starter, and it’s a small electric motor that gets your vehicle running.   As you can imagine, it’s quite a chore for a little electric motor to turn over the big engine that powers your vehicle.  And after hundreds of successful starting missions, after a while, it will start to give out. You’ll know the starter is starting to give up the ghost when it turns too slowly or sometimes doesn’t do anything when you turn on the ignition.  Maybe it makes funny noises like grinding when you try to start your vehicle or maybe there’s just a click. Those are all reasons to get your vehicle over to us so we can see what’s going on.  A technician will make sure the problem is the starter and not in the battery, a switch, or other electrical component or connections.  If all of those are ruled out, y ... read more

A Bright Spark (Ignition Coil Replacement)

Ever wonder how your vehicle’s engine is able to take the 12-volts from its battery and ramp that up to as high as the tens of thousands of volts it takes to fire its spark plugs? The secret is something called an ignition coil.  Most newer vehicles have an ignition coil at each cylinder, but older ones have a coil that serves all of the spark plugs.  There are telltale signs that you have an ignition coil problem.  As you might expect, one symptom is it’s hard to start your engine or it won’t start at all.  If your engine is misfiring or not running smoothly or you see the Check Engine light come on, those all could point to an ignition coil failure. Several things can contribute to ignition coil trouble in addition to normal wear and tear. Moisture and dirt may have gotten inside the coil, plus the heat and vibration of your engine over time can contribute to them going bad.  Bad spark plugs or plug wires can also be a cause.   While ig ... read more

Cold Weather Vehicle No-Nos (Items to Avoid Storing in a Freezing Vehicle)

It's always easier to leave a few things in your vehicle so you'll have them on hand.  But in cold weather, while it's a good idea to carry items such as a phone charger, blanket and shovel, there are some things you shouldn't store in your vehicle. Medicines and drugs.  Cold temperatures can affect the chemical makeup of some drugs.  Avoid leaving them in a vehicle, especially those in a liquid form like insulin, eye drops and cough syrup. Latex paint.  They are water based, and when they freeze, they get lumpy and lousy.  Your paint job will not be what you had in mind. Cellphones and computers.  Most of these have lithium ion batteries.  If they get colder than freezing (0 degrees C, 32 degrees F), if you try to charge them, you'll more than likely ruin the batteries.  Bottled water, soda, wine or beer.  OK, here's the scoop.  All of these can freeze and split the container they're in.  Yes, soda, wine and beer will take a lowe ... read more

Go With the Flow (MAF Sensor Replacement)

A driver brought her vehicle into the shop the other day and told us how she was getting lousy fuel economy and that the engine was running rough.  Plus, the Check Engine light was on.  Our technician checked the code the engine had generated (why the Check Engine light was on) and found the problem.  It was a faulty Mass Air Flow sensor, MAF sensor for short. This MAF sensor is an important part of your vehicle.  What it does is calculate the amount of air going into your engine.  As you may know, air is taken into your engine where it's mixed with fuel.  Then, the spark plugs fire, that explosive fuel/air mixture detonates, and all these sequential explosions together provide the power to get your vehicle moving down the road.  It makes sense that if the MAF sensor isn't sending the engine's computers the correct information on the amount of air going in the engine, the fuel/air mixture isn't going to be right. It will either too rich (too much gaso ... read more

Alleviate the Creaks and Squeaks (Chassis Lubrication)

If your vehicle creaks and squeaks when you drive down the road, it may mean that some of the metal parts are rubbing against each other and need to be lubricated.  Those could be parts of the suspension, steering system and the drivetrain.  Years ago, most vehicles had to have their chassis (what you think of as the frame) regularly lubricated.  Newer vehicles are made with what some call "lifetime lubrication," but there are still parts of the chassis that need to be maintained with lubricants.  Your service advisor can help you know when that needs to be done. In your owner's manual, the vehicle's manufacturer lists components that need regular maintenance. Things like u-joints, steering joints, sway bars, bushings and joints in the suspension. Some of them may have that "lifetime lubrication," while others may not. When you bring your vehicle in for service, a technician will look for any parts that have grease fittings.  They will inspect these components ... read more

Don't Blow a Gasket! (Valve Cover Gasket Replacement)

When you head out to your vehicle after it's been parked and notice oil leaking underneath it, that's something to have looked at right away.  Oil leaks mean your oil level is probably low and running a vehicle in that condition can lead to expensive repairs. While there are many reasons oil leaks develop, one possibility is a bad valve cover gasket.  Vehicle engines have a cover bolted over the spot where the engine valves are, and that cover keeps the oil inside the engine. In between the cover and the engine is a gasket that keeps that seal tight.  But after many years of high engine temperatures and vibrations, that gasket or the bolts that hold on the valve cover can fail or loosen, and oil can leak. You may see dirty oil on the valve cover in the engine compartment, near the spark plugs, or around the bolts that hold the valve cover on.  All those are signs of leakage and time to bring your vehicle in for our technicians to check out. In some vehicles, taking ... read more

Steering You Right (Tie Rod End Replacement)

For drivers, S stands for safety.  And there are three other words that start with S that are all equally important: starting, stopping and steering. For your vehicle to be at its safest, all three functions must be in top shape.  Steering is one of those things we take for granted.  After all, you turn the wheel and your vehicle changes direction. But sometimes you might notice your steering is a little off.  Maybe you've noticed you turn your wheel slightly and your vehicle doesn't turn. You may feel a little vibration in the wheel that increases when you go faster.  You may hear a little squeak from the wheels when you steer and you may notice your tires aren't wearing evenly. These are signs that your tie rod ends may be failing. Tie rod ends help connect your vehicle's steering mechanism to the wheels.  They can wear out after you've hit one too many potholes or just from constant use.  They can cause sloppy steering and loose handling, and they ... read more

Muffler: Victim of Winter (Muffler Repair)

So you almost got through the winter until, one day, your muffler started sounding like a dragster, loud and obnoxious.  It's not surprising.  All that road salt and brine can cause rust to punch holes in a muffler, and that should raise a big, red warning flag about the safety of your vehicle. One big concern is carbon monoxide, a poisonous gas that can drift into your cabin if your muffler is leaking. You've probably heard about people whose home furnaces have leaked carbon monoxide and overcome families inside.  Carbon monoxide can first cause you to feel dizzy and nauseous.  It can even render you  unconscious—even kill you.  So if your vehicle's muffler is leaking that gas, well, it's nothing to mess around with. Oh, and how about that noise? You may get a ticket since many municipalities have laws against noisy exhausts.  Your muffler may be making a clunking or rattling sound when the engine's running or it may be spewing thick exhaust sm ... read more

Giving CV Joints the Boot! (CV Joint and Boot Replacement)

Ever wonder how your vehicle’s transmission is connected to your wheels? After all, when you hit a pothole or some other uneven part of a road’s surface, there has to be something that can maintain the connection between the transmission and the wheel yet keep everything moving at the same speed.  That very cool device is called a CV joint, a kind of driveshaft running to each wheel.  The CV stands for constant velocity because it keeps the drive wheels moving at a constant speed (velocity).  They’re used mostly on front-wheel drive vehicles but also in rear-wheel and all-wheel drive vehicles. The joints move up and down and adjust to bumpy surfaces.  Plus, they are covered in a rubber boot which protects them from road debris and also holds lubrication in.  There’s a CV joint and boot on the transmission side and one on the wheel side.  Unfortunately, the spot that usually fails first is that rubber protective cover (the boot).&nbs ... read more

Don't Start with That (Bad Starter Motor)

We've all heard that expression, "That's a non starter." When it comes to your vehicle, that's not music to a driver's ears. That sickening sound when you start the ignition and instead of hearing the engine crank, you hear it slowly turn over and your dash lights go dim.  There can be many reasons a vehicle won't start, so here's a little history of how the starter came to be an important component of modern vehicles. You have to move the engine's components to start it. The first cars had a crank that the driver would insert into the front, then start turning things over by hand.  When the engine started, you had to release that crank immediately or risk a broken arm.  Yes, it happened many times.  So, they came up with a better idea: an electric starter, which was a big advance in automotive technology. With this system, an electric motor rotated a series of gears that turned the gasoline engine's crankshaft so its pistons and parts moved and the engine drew in a ... read more

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