Rocklin and Sacramento Auto Repair

After getting off to a bumpy start, Mike and his crew at the Rocklin has won me over. Although problems arose in the beginning, Mike promptly confronted said issues headon to my satisfaction. I have now been to the shop 3 times and have been more than satisfied with their service. After years of being lied to by a dealer service department I have been on the search for a qualified service provider and have finally struck gold with Jack Dane Auto Service in Rocklin.

They got my truck on the road after 2 trips in. Did not receive new customer discount advertised on website, so be sure to ask for it. Got Spark plugs replaced, left with Alternator issue… figured they would’ve noticed that before I left that first time. Overall decent customer service, but you WILL pay for it, possibly twice.

I just had my Jeep serviced at Jack Dane Auto Service. Phillip was very friendly and professional. He explained what needed to be done and made recommendations for additional work but was very clear that it was up to me. There was no pressure. Just a bonus that they have Chaz in the lobby as a greeter:)

Jack Dane was highly recommended by a friend. I'm very happy I brought my Tiguan here. Mike was very professional and kept me updated with the status and pictures. I will be bringing my car here for any future repair. Thanks to all of you who fixed my car...much appreciated.

They were respectful, open and honest about issues. Never tried to sell me anything I didn’t want and also were very timely on their work. They send u an invoice through text to confirm work needed done and also take care of payment over the phone. Overall was a great experience and expect to bring my car back each time.

I had called Jack Dane to get estimate on the phone as I already knew what the problem was. The estimate was roughly 2K worst case but after paying $200 for them to tell me the same thing I already knew, their price to fix was $700 over then the dealership ($3800)plus the $200 evaluation fee. A far cry from the over the phone estimate. Needless to say, I didn't have them fix the car. Thank goodness I was only out the $200. I would never use them due to extremely high pricing and the bait and switch from phone to in person. I even told them the dealership was lower but not willing to negotiate either.

Update, the owner did contact me and refund me the fee to evaluate the problem. He was very professional however the cost was still significantly higher than the dealer. I recommend price shop. I change to two stars being he refunded me and his professionalism. I would not go higher in rating due to the estimate on the phone and almost double once I brought it. I had called Jack Dane to get estimate on the phone as I already knew what the problem was. The estimate was roughly 2K worst case but after paying $200 for them to tell me the same thing I already knew, their price to fix was $700 over then the dealership ($3800)plus the $200 evaluation fee. A far cry from the over the phone estimate. Needless to say, I didn't have them fix the car. Thank goodness I was only out the $200. I would never use them due to extremely high pricing and the bait and switch from phone to in person. I even told them the dealership was lower but not willing to negotiate either.

Excellent service. This shop takes your car in the morning, and I have never not gotten my car back the same day. They're excellent. Good workmanship, fair pricing.

The labor costs with this place are through the roof. Unfortunately I didn’t have the time to take my car to another place. My wallet is a lot lighter than it should be. I would not recommend.