Service staff was friendly and timely with their service. Unfortunately their quoted charge to repair the damaged part was egregiously high. Jack Dane quoted me $1,152 to replace and install the liftgate actuator. I bought the actuator online for $140 removed the old actuator and installed the new one in 23 minutes. It was simply three screws and one plug. Works perfectly. I would give two stars but they didn't do any repair work so I will give three stars
Hi Rick, Thank you for taking the time to leave a review. I'm sorry we didn’t get the chance to speak further — I did reach out but didn’t hear back, and I would have appreciated the opportunity to discuss your concerns directly. At Jack Dane Auto Service, quality and reliability are at the core of everything we do. When we quote a repair, it’s based on using OEM (Original Equipment Manufacturer) parts — in this case, a Chrysler factory latch. The part alone accounts for a significant portion of the cost difference. Given that you were able to purchase yours for a fraction of the price we pay for a Chrysler one, I would guess it may have been a used or aftermarket part — possibly from a non-OEM manufacturer. That’s one of the questions I had hoped to clarify with you. Also, the work we quoted extended beyond simply swapping out the actuator. Our estimate included confirming system functionality using a diagnostic scan tool, specifically to check the three-position PID sensors that were originally failing. We also planned to inspect the alarm system, which was part of your initial concern. Our repairs come with a 3-year/36,000-mile warranty — triple the coverage offered by many dealerships — which reflects the time, parts, and diagnostic effort that go into ensuring the repair is done right. I understand it can be frustrating to see a large price difference, especially when a DIY repair seems quick and straightforward. But when we perform a repair, it includes not just parts and labor, but also the assurance that everything has been properly diagnosed, tested, and backed by a solid warranty. Thanks again for your feedback — it helps us continue to explain the value behind the service we provide. Best regards, Philip Poe Jack Dane Auto Service
- Sacramento (Downtown)