Spent $600 and didn’t even get the correct issue fixed. Car died in the middle of the highway and found out it was just a $8.00 fuse that needed to be replaced. $200 for diagnostics is pretty ridiculous especially when they did’t even diagnose the actual issue that is causing your car to die while driving. Don’t go here unless you know what the issue with your car is because they will just find something expensive to “fix”.
Hi Michael, We’re truly sorry to hear about your recent experience and the frustration it caused. We understand how upsetting it is to have a car issue reappear, especially after investing in repairs. After reviewing your visit, we want to clarify a few things for the sake of transparency. Our team thoroughly diagnosed your vehicle and found that the stalling issue was caused by a faulty purge valve. This component was stressing the fuel pump, creating conditions that could lead to stalling and potential fuel pump damage—something we explained at the time of service. The repairs we performed were directly related to the symptoms your vehicle was exhibiting. Regarding the fuse: a blown fuse does not behave intermittently. If a fuse were the root cause, your vehicle would not have restarted after sitting. Since your vehicle was able to restart after a half-hour without any fuse replacement, we’re confident that the original diagnosis was accurate. It’s possible a separate issue has now developed, and we would have been more than willing to inspect it again at no cost had we been given the opportunity. We genuinely strive to look out for our customers’ best interests, which is why we discussed the potential for additional issues like the fuel pump and offered options accordingly. We regret that you left feeling disappointed and stranded—that was never our intention. Our door is always open if you'd like to talk further or have us recheck anything. We value your business and would love the opportunity to restore your confidence in us. Best regards, Philip Poe, Jack Dane Auto Service
- Rocklin