I had a 25 year relationship with another auto service provider. However, changes in management clearly changed their organizational culture to be more about generating income than providing the same quality of service I had been used to. I mentioned this to the person I first met at your facility because I was looking for a new service provider. He told me about your organizational culture and gave me a brochure to that effect. I asked for an estimate for 60,000 recommended servicing for my car. I hadn't shopped around after identifying your shop as one I would try based on Yelp recommendations, but the estimate seemed reasonable and I made an appointment and dropped off my car. When I went to pick up my vehicle, Phil mentioned that I had been given an incorrect estimate and that they provided services that should have cost more than the estimate. This perked up my ears because this was the type of thing that my former shop had begun doing. However, Phil said that while he regretted the mistake, he would abide by the estimate, even after I offered to split the difference. Although I don't know what the additional charges should have been, I did feel that the decision to provide the services offered in the estimate spoke well to your organizational culture. When I told my wife, she agreed that it appears that we may have found a good replacement for auto services. Phil was very friendly and helpful with his suggestions. He reported that there was a need for additional services and provided an estimate. I am double-checking to see if it would be covered by an Extended Warranty I purchased for the car, but if it is not covered, I most likely will return to your shop. A neighbor who had owned a shop told me that I could probably get a lower cost estimate if I shopped around, but I am looking for a service relationship for the long haul to receive fair and reliable services, rather than just a short-term savings. Thanks Phil.